A Front Desk Agent is the initial point of contact for guests at a hotel. They are responsible for offering excellent customer care, overseeing check-ins and check-outs, and addressing guest concerns. Additionally, they often carry out tasks such as taking phone calls, scheduling rooms, and providing facts about the accommodation and its services.
A Receptionist is the primary point of interaction for guests at a lodging establishment. They are responsible for offering excellent customer service, handling check-ins and check-outs, and resolving guest concerns. Furthermore, they often carry out tasks such as taking phone calls, reserving rooms, and providing information about the hotel and i
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